FAQ

HOW DO I CARE FOR MY SUCCULENTS?


Visit our Care instructions page to find out more about how to care for these little succulents.




HOW LONG CAN THEY LAST?


Most of our potted succulents have roots on. Meaning, they are a lot stronger than just succulent cuttings. We try to have roots on all the succulents as it makes your job caring for them much easier. These potted succulents can last a long time! If you give them sufficient sunlight and water as per the Care Instructions page, they will last you a life time. When they start to outgrow the pot, simply remove them from the pot and transplant them into a bigger planter.




TURN AROUND TIME


For single orders, we endeavour to have them completed in 3 days. However, it will be best to allow more than 1 week when ordering these succulents. This will help us ensure that your succulents are firmly potted in and adapt to the pots while still in our care. Also, we will know the appropriate ways of making the succulents show their most beautiful colours.

For wedding packages, we have a turn around time of 3 months.

For corporate gifts, we have a turn around time of 3 weeks.

However, if you have an urgent gift and need it done the next day, simply ring us and we will try out best to help.




SHIPPING & DELIVERY


All orders come with the option of delivery or pick up. Orders can be picked up from the Sydney Greater Western Region - location can be discussed.

As Joy Succulents is based in Sydney, NSW, orders to other states can be discussed via our Contact Us Page.

Wedding Packages and Corporate gifts over the value of $300 in a single order will get free shipping.




SALE ITEMS


Unfortunately, we do not accept returns of Sale Items without a restocking fee.




100% SECURE ORDERING


All orders and payments are 100% secure. We take payment through Paypal. We do not store any of your payment details.





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Est 2016

info@joysucculents.com 

+61 490 122 467

Sydney NSW Australia